- iOS v13. If you have updated your Apple Device to iOS v13 please ensure you have the latest Innovv App and Firware version below
- Recent Samsung Mobile Software Update affecting Wifi Connectivity. Guidance on link below
Current C5 Customers
Current Release Versions:
How to Check your Current Firmware/App Version
To update to latest firmware use download firmware guide below for instructions.
Updating to the most recent App is simple. Just delete the App from your phone and reinstall from your App Store, Google Play etc
Note – For 100% performance you need to keep both App and Firmware up to date
How to update firmware:
1. Click the above link to download the latest firmware named C5.bin to your computer
2. Copy the C5.bin file to an SD card which shall be in FAT32 format. The file name must be the original name and other names could not work, such as C5(1).bin or C5(2).bin.
3. Insert the Micro SD card into your INNOVV DVR.
4. Power on your INNOVV camera system, and the firmware will be automatically updated with the red light flashing erratically.
Click here for more details on how to update firmware.
Once update is successful the blue light will be flashing on a regular basis appx once a second. If for any reason the update was not successful, please repeat the update.
Download INNOVV App from App Store
Download INNOVV App from Play Store
For our New C5 Customers.
A quick start guide
We want to make getting to know and using the Innovv C5 system as easy and enjoyable as possible. We suggest that you follow this quick start guide below and take a short while and view the video below as it will be a great help before you install.
Please Pay Particular Attention To
Point 8 – Installation Hints and Tips
Point 1 – Choose Your SD Card
1. Choose your SD Card
Choose your SD Card carefully. Please purchase a quality and branded SD card that is suitable for use in a dashcamera, to ensure you have no problems. We recommend Integral U3 Cards available in our shop as these are tried and tested. Max 256gb. Guide on storage capacity below:
We suggest not using Standard Sandisk SD cards for the Innovv camera systems for the reason below. Their High Endurance range of cards are suitable.
1. It is not suitable for loop dashcam video recording.
2. Sandisk warranty does not cover using for Dashcam use.
Please see below statement from Sandisk.
Sandisk warranty does not cover use of the Product in connection with the following uses or devices (as determined by SanDisk): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras.
2. Get the Innovv C5 App
Download the Innovv C5 App to your mobile device, iPad or tablet. Available from App Store or Google Play. You can search INNOVV K2 or use QR Scanner.
Windows Phone Not Available
3. Install the SD Card
Locate the slot on the DVR and Insert the SD card.
The SD Card will only fit one way up, never force the SD card, just flip it over if it doesn’t easily go into the slot
4. Before Fitting to your Bike
Before full installation to your bike we advise that you familiarise yourself with the system .
For it to fully operate you will need to connect up the Lens. Ensure everything is tightened and connected properly before powering up the system.
Now you need to power up. You have 3 options :
1 – Fully connect the converter to your battery terminals(positive and negative) and yellow to a switched live. In line with full install guidelines
2 – Connect up black to your negative battery terminal and both the red and yellow to the positive. This will power the unit up for the purpose of testing only. For full install the yellow will require connecting to a switched live.
3 – Connect via mains power using a micro usb lead(min 1A).. A good quality micro usb lead will be required. System will not function correctly if connected via a computer USB
Please note there will be a 10 second start delay (option 1 ) before the DVR fires up. So don’t panic this is normal.
5. Connect to C5 App
Now to get your DVR connected to your mobile device via WiFi. The green light will be steadily flashing. Go to the settings on you’re your mobile device, select the Innovv C5 wifi and insert the code 12345678(if you change the password it must be 8 digits). Your mobile device will now be connected to the Innovv DVR and you will get a solid green light. If you have any issues with connection to the Innovv C5 Wifi please see below
iOS – Place you mobile device on Airplane/Flight mode and try again
6. SD Card Guide and Formatting
Maximum of 256gb micro sd card can be used in the Innovv camera range. A Class 10 Minimum 80mb/s U3 is advised. Please be sure to use a reputable branded card as often cheap/fake cards will potentially not operate with your camera and cause problems.
Innovv cameras require the SD card to be in Fat32 format. This is the standard format for 32gb cards or below, so these will operate straight away. 64gb to 256gb cards are generally in Exfat format and will require reformatting to Fat32. But don’t worry this is a simple process.
– Insert the SD card into your DVR and power up (ensuring lens/lenses are connected)
– Connect you mobile device via Wifi to the DVR
– Access Innovv App
– Select Settings(Center Cog icon). At these stage you will generally be prompted that card is in incorrect format and asked if you would like to reformat. Select yes. If you are not prompted continue to settings page and select format SD card toward bottom of the page
Once completed the reformat please exit the App, forget the Innovv Wifi connection in mobile settings. Reconnect again and enter the App and you should be good to go and the unit will be recording
Looking after your SD Card.
SD cards do have a limited shelf life based upon the number of hours in total are recorded over time. Quality of cards do vary a lot. It is good practice for the health of your sd card to reformat (via App) on a regular basis. Also generally speaking the larger SD cards do last a lot longer as they store a lot more video data, so therefore do not loop/overwrite as regularly as the smaller cards.
7. Check the Settings
Select the Innovv C5 WiFi App that you have downloaded to your mobile device and you will be able to look/change settings review recordings etc. Please see the ‘Get to know your Innovv App’ below for a full tutorial on how it all works.
By now you should pretty much be up to speed with the basics of the camera set up and how to use..So all that’s left to do is fully install the C5 System.
8. Installation Hints and Tips
Now its time to fully install the C5 system to your bike. Please refer to install hints and tips below. The install is pretty straight forward, just a few things to remember when planning location of DVR and lenses.
Lens Cables – Be sure to plan the routing of the cables carefully to ensure that they are not damaged during or after full installation. Avoid any really tight bends in the cables and of course any direct heat. Damage to a lens cable will effect the functioning of the DVR.
Camera Lens – Please avoid any direct pressure to the lens glass when installing as excessive pressure could damage the lens.
9. CAN bus System
Installing your camera system via the 12v/5v conveter will not interfere with your Can bus system. The current draw from the camera power unit is very small and will not interfere with the CAN bus system. Many Innovv systems have been installed to bikes with CAN bus systems without any issue. The pick up for the switched live source is generally the tail/rear light.
However, if in the future want to add auxiliary lights, horns or other accessories or you do not want to connect the camera direct via switched live source you can look to install a CANbus controller. This makes a lot of sense as any future additions are quicker and easier to add and you will gain added functionality. Suggested CAN bus controllers are Volocan and DENALI, both offer similar functionalty. The Volocan product offers a lower price point and is perfect if you are looking at basic two wire lights. The Denali option is a smaller form factor (easier to find a home for) and offers plug and play integration of the DENALI range of lights and Soundbomb horns etc.
10. Connecting Camera to Canbus Controller
Irrespective of which CAN bus controller you have fitted, you are sure to either have a “spare port” or the ability to convert a CAN bus channel into a switched 12V supply via the user interface. The most common are DENALI and VOLOCAN. These two brands have different methods for adding accessories.
The VOLOCAN controller uses a range of DiP switches to configure the unit but has a dedicated spare port that can handle a current up to 10A load. This can be used to power any accessories. The spare port is enabled when the device powers on.
So how do I connect my INNOVV Camera to the CAN bus controller?
INNOVV Cameras require a permanent battery connection and a switched live, the first thing to do is to connect the battery terminals, ensuring you have the correct polarity.
Next is the switched live connection which goes to either the spare port or to the connector for the channel you want to use. Please note that several CAN bus controllers use their own specific connectors to connect to the channels.
Depending on the brand a CAN bus controller can have specific connectors
Some controllers come with what are called “pig-tails”. These are mating connectors with wires that you can use to connect to. Other controllers come with complete sealed leads with connectors on both ends. In this case you will need to cut the lead, insulate any wires you are not using. And then connect to the positive or if required positive and negative wires directly to the accessory.
Ignition live trigger or power – which channel will you need to use?
Depending what you are connecting to the controller may well dictate which channel you need to use based on the required current. If for instance you are connecting an INNOVV camera system, you only need a 12V trigger. So a low current rated channel (rear light) is fine to use.
11. Playing/Downloading Your Video
Now for the fun part, watching your video. There are 2 ways in which to review your video content
1 – Via the Innovv Wifi App on your Mobile Device
Select documents on the App home page you then have 2 choices ‘ Files in Camera’ and ‘Files in device’
Files in Camera – Once selected you will see a preview list of all files currently saved on the SD card that’s inserted into the DVR. Select the file required and you can either delete, stream online or save. To stream on line you need to maintain the wifi connection with the DVR to watch the video. If you want to save your video and watch at a later time away from your bike select save. See below
Files in Device – Once you have saved the video file this is where you can review/watch the video without being connected to the Innovv Wifi. Video saved to here will not be over written by the DVR if set to loop record.
2 – Review Video on your Computer
Remove the Micro SD Card from your DVR, place into the SD Card Adapter and insert in to your computer or laptop. Open the external/flash drive that should auto populate and select the video file. You will need a media player installed on your computer that will play TS files. Note – the majority of computers will have a compatible media player already installed.
The C5 camera records using TS file format
Why do we use TS files and what media players that we advise and use ourselves..
12. Managing Video Files
Managing the files on your Micro SD Card is important to its health and will increase the life of the Micro SD Card plus ensuring the C5 DVR functions 100%
G Sensor – Switched On
Managing video files Via the WiFi App.
Standard video files will appear as a normal thumbnail (Documents/Files in Camera). Any files that have been locked down by the G Sensor function will appear with a small padlock in the bottom right hand corner of the thumbnail.
Standard video files can be deleted within the App. All locked down files are protected to ensure they are not over written when loop recording and these files can only be deleted by managing files via your computer (see below) or by completing reformat of the card in the App. Please be aware that when reformatting all video files will be deleted on the card. If locked files are left in the EMR folder these will build up over time and if not deleted will fill up the SD card and the camera will no longer record.
Managing Video Files Via your Computer.
When the SD card is placed into your computer and opened you will have 2 files appear, Video and EMR. Standard video files will be located in the Video folder and all locked down files triggered by the G Sensor will be located in the EMR folder.
To view all video for an entire ride, files may be located in either of the files. If the G Sensor/Parking Mode is not required, turn the feature off and all video files will appear in the standard video folder.
Please note that locked video files in the EMR folder will not be over written by camera but can be deleted when SD card is managed in your computer. If locked files are left in the EMR folder over time these will build up and if not deleted will fill up the SD card and the camera will no longer record.
G Sensor – Switched Off
Managing Video Files Via the WiFi App.
All video files will appear as a normal thumbnail (Documents/Files in Camera). All files can be deleted/saved individually within the App.
Managing Video Files Via your Computer.
All video files will be located in the standard video folder and can be saved or deleted as required.
Performing a regular Re Format of your SD card will maintain its health, extending its life at the same time as ensuring the smooth running of your Innovv Camera System.
13. Loop Recording Explained
Loop recording is a great feature for a safety camera. When selected the camera will loop record around the sd card so no need to manage video files. Fit and Forget
You will have the option of 1, 3, 5 and 10 min segments. When your SD card is full it will start to overwrite the oldest video segments first.
As an example if you are using 128gb micro sd card and you have selected 3 min segments, you will always have the last 19 hours stored on the card, segmented into 3 minute files.
If you turn loop record off, the camera will not operate once the card is full. Please note that when it is off video files are segmented into 15 minute files.
14. Forgotten Password
To reset the password you will need to complete a firmware update. Full step by step guide can be found on this Tech Support page. Once completed the password will be reset back to 12345678
15. Remember the User Guide
For more comprehensive instructions please refer to full ‘ User Guide’ below. We know instructions are probably the last thing you’ll look at but if you skip some of the steps it will slow you down!