Innovv C5 Motorcycle Camera
Technical Support

CURRENT NEWS

  • Recent Samsung Mobile Software Update affecting Wifi Connectivity. Guidance on link below

SAMSUNG LINK

Current C5 Customers

To ensure 100% smooth running, keep your Innovv C5 camera system fully up to speed with the latest Firmware and App editions.

Current Release Versions:

 

Firmware C5.20190530.V0.42
App
  • iOS – 1.1.6
  • Android – 3.6.5
How to Check your Current Firmware/App Version
Simply access your Innovv C5 App, Select Settings and scroll to the bottom of the page. You will find your current firmware and App settings here, please see below example.

Checking your C5 Firmware and App Versions

To update to latest firmware use download firmware guide below for instructions.

Updating to the most recent App is simple. Just delete the App from your phone and reinstall from your App Store, Google Play etc

Note – For 100% performance you need to keep both App and Firmware up to date

For our New C5 Customers. A quick start guide

We want to make getting to know and using the Innovv C5 system as easy and enjoyable as possible. We suggest that you follow this quick start guide below and take a short while and view the video below as it will be a great help before you install. 

Please Pay Particular Attention To

Point 8 – Installation Hints and Tips

Point 1 – Choose Your SD Card

1. Choose your SD Card

Choose your SD Card carefully. Please purchase a quality and branded SD card that is suitable for use in a dashcamera, to ensure you have no problems. We recommend Integral U3 Cards available in our shop as these are tried and tested. Max 256gb. Guide on storage capacity below

 

256GB 38 Hours
128GB 19 Hours
64GB 8 Hours

 

We suggest not using Standard Sandisk SD cards for the Innovv camera systems for the reason below. Their High Endurance range of cards are suitable.

1. It is not suitable for loop dashcam video recording.

2. Sandisk warranty does not cover using for Dashcam use.

Please see below statement from Sandisk.

https://www.sandisk.com/about/legal/warranty/warranty-united-states

Sandisk warranty does not cover use of the Product in connection with the following uses or devices (as determined by SanDisk): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras.

2. Get the Innovv C5 App

Download the Innovv C5 App to your mobile device, iPad or tablet. Available from App Store or Google Play. You can search INNOVV K2 or use QR Scanner.

Min Requirements

iOS 8.3

Android 7.0

Windows Phone Not Available

3. Install the SD Card
Locate the slot on the DVR and Insert the SD card.
The SD Card will only fit one way up, never force the SD card, just flip it over if it doesn’t easily go into the slot
4. Before Fitting to your Bike

Before full installation to your bike we advise that you familiarise  yourself with the system .

For it to fully operate you will need to connect up the Lens. Ensure everything is tightened and connected properly before powering up the system.

Now you need to power up. You have 3 options :

1 – Fully connect the converter to your battery terminals(positive and negative) and yellow to a switched live. In line with full install guidelines

2 –  Connect up black to your negative battery terminal and both the red and yellow to the positive. This will power the unit up for the purpose of testing only. For full install the yellow will require connecting to a switched live.

3 – Connect via mains power using a micro usb lead(min 1A).. A good quality micro usb lead will be required. System will not function correctly if connected via a computer USB

Please note there will be a 10 second start delay (option 1 ) before the DVR fires up.  So don’t panic this is normal.

5. Connect to C5 App

Now to get your DVR connected to your mobile device via WiFi. The green light will be steadily flashing. Go to the settings on you’re your mobile device, select the Innovv C5 wifi and insert the code 12345678(if you change the password it must be 8 digits). Your mobile device will now be connected to the Innovv DVR and you will get a solid green light. If you have any issues with connection to the Innovv C5 Wifi please see below

iOS – Place you mobile device on Airplane/Flight mode and try again

 

With Android mobile devices (especially Samsung S9) you may encounter problems with the Wifi connection. Please follow below instructions to resolve
– Switch your mobile device onto Airplane/Flight Mode
– Enable WLAN to find INNOVV K2 app to connect
Innov C5 Technical Support
6. SD Card Formatting

No matter what size sd card you are using we suggest that you format the card in the DVR via the C5 App. This will ensure that the DVR and your card are fully synchronised. Once the format is complete you will have a steady flashing red light which means it is recording.

7. Check the Settings

Select the Innovv C5 WiFi App that you have downloaded to your mobile device and you will be able to look/change settings review recordings etc. Please see the ‘Get to know your Innovv App’ below for a full tutorial on how it all works.

By now you should pretty much be up to speed with the basics of the camera set up and how to use..So all that’s left to do is fully install the C5 System.

8. Installation Hints and Tips

Now its time to fully install the C5 system to your bike. Please refer to install hints and tips below. The install is pretty straight forward, just a few things to remember when planning location of DVR and lenses.

Lens Cables – Be sure to plan the routing of the cables carefully to ensure that they are not damaged during or after full installation. Avoid any really tight bends in the cables and of course any direct heat. Damage to a lens cable will effect the functioning of the DVR.

Avoid routing cables directly next to other electrical items such as TPMS. Whilst the K2 had passed EMI testing in the lab, if other items have weak interference protection this could create a problem.

Camera Lens – Please avoid any direct pressure to the lens glass when installing as excessive pressure could damage the lens.

                          Innov C5 Technical Support

DVR – It is very important to secure the DVR. The microphone is located within the DVR  movement will make for poor sound quality. Also the G Sensor is located within the DVR. If you are using the G Sensor feature you will lock down too many files and will have to delete these locked files on your computer or perform a card format on a very regular basis. If not the card will fill up and stop recording.

Lens Locations – Things to consider here. The lenses have a 120 degree angle so try to pick the best location to ensure a full field of view. The ‘live’ option on the App is a great tool as you can see live what the lenses are seeing and help you fine tune.

Lens Mounts – Secure the lenses well. Vibration will effect video quality. When deciding on lens location ensure that the lens/holder can be secured down well to limit vibration as best as possible.

 

         Innov C5 Technical Support Innov C5 Technical Support

Innov C5 Technical Support Innov C5 Technical Support

 

9. CAN bus System

Installing your camera system via the 12v/5v conveter will not interfere with your Can bus system. The current draw from the camera power unit is very small and will not interfere with the CAN bus system. Many Innovv systems have been installed to bikes with CAN bus systems without any issue. The pick up for the switched live source is generally the tail/rear light.

However, if in the future want to add auxiliary lights, horns or other accessories or you do not want to connect the camera direct via switched live source you can look to install a CANbus controller. This makes a lot of sense as any future additions are quicker and easier to add and you will gain added functionality. Suggested CAN bus controllers are Volocan and DENALI, both offer similar functionalty. The Volocan product offers a lower price point and is perfect if you are looking at basic two wire lights.  The Denali option is a smaller form factor (easier to find a home for) and offers plug and play integration of the DENALI range of lights and Soundbomb horns etc. For further techinical advise please contact Moto-Mate one of Innovv UK’s authorised intsallers and CAN bus system experts. Moto-Mate Contact Details

10. Connecting Camera to Canbus Controller

We get a lot of questions from customers with CAN bus controllers fitted to their motorbikes that want to integrate an INNOVV camera system. But not sure how to connect these to the CAN bus controller.

Irrespective of which CAN bus controller you have fitted, you are sure to either have a “spare port” or the ability to convert a CAN bus channel into a switched 12V supply via the user interface. The most common are DENALI and VOLOCAN. These two brands have different methods for adding accessories.

CAN bus controller – how to connect Innovv Cameras

If you are using a DENALI controller you need to connect the controller to your laptop, switch the ignition on and open the web interface. Once the interface is open you simply select the “Single circuit override” for the CAN bus channel you wish to use. This turns the channel into a switched 12V live to power your accessories. See this screenshot:

CAN bus controller – how to connect Innovv Cameras

CAN bus controller – how to connect Innovv Cameras

 

 

CAN bus controller – how to connect Innovv Cameras

The VOLOCAN controller uses a range of DiP switches to configure the unit but has a dedicated spare port that can handle a current up to 10A load. This can be used to power any accessories. The spare port is enabled when the device powers on.

CAN bus controller – how to connect Innovv Cameras

So how do I connect my INNOVV Camera to the CAN bus controller?

INNOVV Cameras require a permanent battery connection and a switched live, the first thing to do is to connect the battery terminals, ensuring you have the correct polarity.

Next is the switched live connection which goes to either the spare port or to the connector for the channel you want to use. Please note that several CAN bus controllers use their own specific connectors to connect to the channels.

Depending on the brand a CAN bus controller can have specific connectors

Some controllers come with what are called “pig-tails”. These are mating connectors with wires that you can use to connect to. Other controllers come with complete sealed leads with connectors on both ends. In this case you will need to cut the lead, insulate any wires you are not using. And then connect to the positive or if required positive and negative wires directly to the accessory.

Ignition live trigger or power – which channel will you need to use?

Depending what you are connecting to the controller may well dictate which channel you need to use based on the required current. If for instance you are connecting an INNOVV camera system, you only need a 12V trigger. So a low current rated channel (rear light) is fine to use.

11.Playing/Downloading Your Video

Now for the fun part, watching your video. There are 2 ways in which to review your video content

1 – Via the Innovv Wifi App on your Mobile Device

Select documents on the App home page you then have 2 choices ‘ Files in Camera’ and ‘Files in device’

Files in Camera – Once selected you will see a preview list of all files currently saved on the SD card that’s inserted into the DVR. Select the file required and you can either delete, stream online or save. To stream on line you need to maintain the wifi connection with the DVR to watch the video. If you want to save your video and watch at a later time away from your bike select save. See below

Files in Device – Once you have saved the video file this is where you can review/watch the video without being connected to the Innovv Wifi. Video saved to here will not be over written by the DVR if set to loop record.

2 – Review Video on your Computer

Remove the Micro SD Card from your DVR, place into the SD Card Adapter and insert in to your computer or laptop. Open the external/flash drive that should auto populate and select the video file. You will need a media player installed on your computer that will play TS files. Note – the majority of computers will have a compatible media player already installed.

 

The C5 camera records using TS file format

Why do we use TS files and what media players that we advise and use ourselves..

Why we selected TS files over standard MP4 files etc
The primary function of the Innovv camera system is as a safety camera, so capturing all video/evidence is critical, especially in the event of an incident/impact. With video files such as MP4 if the power to the DVR/Camera is cut/lost the current file that is being recorded is corrupted. Of course if a bad accident occurred and the power to the camera was lost, the current video file when using MP4 etc would potentially be corrupted. As the primary reason for the camera is safety, it is critical that video of the incident is protected and stored. TS file format is more robust and in the event of power loss critical evidence/recording is maintained..
Suggested Media Players for TS Video File(All have free versions)
– VLC (Mac/Windows) – https://www.videolan.org/vlc/
– QuicTime (Mac/Windows) – https://quicktime.en.softonic.com/
 Cisdem (Mac Only) –  https://www.cisdem.com/
Please note that TS files can easily changed to MP4 format, there are many options available, please search on Google the best solution for you

 

12. Managing Video Files

Managing the files on your Micro SD Card is important to its health and will increase the life of the Micro SD Card plus ensuring the C5 DVR functions 100%

G Sensor – Switched On

Managing video files Via the WiFi App.

Standard video files will appear as a normal thumbnail (Documents/Files in Camera). Any files that have been locked down by the G Sensor function will appear with a small padlock in the bottom right hand corner of the thumbnail.

Standard video files can be deleted within the App. All locked down files are protected to ensure they are not over written when loop recording and these files can only be deleted by managing files via your computer (see below) or by completing reformat of the card in the App. Please be aware that when reformatting all video files will be deleted on the card. If locked files are left in the EMR folder these will build up over time and if not deleted will fill up the SD card and the camera will no longer record.

Managing Video Files Via your Computer.

When the SD card is placed into your computer and opened you will have 2 files appear, Video and EMR. Standard video files will be located in the Video folder and all locked down files triggered by the G Sensor will be located in the EMR folder.

To view all video for an entire ride, files may be located in either of the files. If the G Sensor/Parking Mode is not required, turn the feature off and all video files will appear in the standard video folder.

Please note that locked video files in the EMR folder will not be over written by camera but can be deleted when SD card is managed in your computer. If locked files are left in the EMR folder over time these will build up and if not deleted will fill up the SD card and the camera will no longer record.

G Sensor – Switched Off

Managing Video Files Via the WiFi App.

All video files will appear as a normal thumbnail (Documents/Files in Camera). All files can be deleted/saved individually within the App.

Managing Video Files Via your Computer.

All video files will be located in the standard video folder and can be saved or deleted as required.

IMPORTANT.

Performing a regular Re Format of your SD card will maintain its health, extending its life at the same time as ensuring the smooth running of your Innovv Camera System.

13. Loop Recording Explained

Loop recording is a great feature for a safety camera. When selected the camera will loop record around the sd card so no need to manage video files. Fit and Forget

You will have the option of 1, 3, 5 and 10 min segments. When your SD card is full it will start to overwrite the oldest video segments first.

As an example if you are using 128gb micro sd card and you have selected 3 min segments, you will always have the last 19 hours stored on the card, segmented into 3 minute files.

If you turn loop record off, the camera will not operate once the card is full. Please note that when it is off video files are segmented into 15 minute files.

14.Forgotten Password

Easily done..

To reset the password you will need to complete a firmware update. Full step by step guide can be found on this Tech Support page. Once completed the password will be reset back to 12345678

15. Remember the User Guide

For more comprehensive instructions please refer to full ‘ User Guide’ below. We know instructions are probably the last thing you’ll look at but if you skip some of the steps it will slow you down!

Downloads and Guides

i

Full User Manual

Download the latest INNOVV C5 User Manual
DOWNLOAD

i

General Installation Guide

Guide to Installation
DOWNLOAD

i

Get to Know the Innovv C5 App

Information and advice on using the C5 mobile App
DOWNLOAD

Download the Latest C5 Firmware

Handy User Guide on how to update your firmware
DOWNLOAD

INNOVVC5.bin Firmware File
DOWNLOAD

i

SD Card Guide and Formatting

Guide to SD cards and how to ensure in correct format
DOWMLOAD

BUY YOUR INNOVV C5 HELMET CAMERA TODAY WITH ABSOLUTE CONFIDENCE
UK Stock Ready for Fast Delivery. UK Point of contact for support