Innovv C5 Helmet Camera
Technical Support

Current and New Customers…

Current C5 Customers

To ensure 100% smooth running, keep your Innovv C5 camera system fully up to speed with the latest Firmware and App editions.

Current Release Versions:

 

Firmware C520180628.VO.36
App
  • iOS – 1.24
  • Android – V3.6.2
How to Check your Current Firmware/App Version
Simply access your Innovv C5 App, Select Settings and scroll to the bottom of the page. You will find your current firmware and App settings here, please see below example.

Checking your C5 Firmware and App Versions

To update to latest firmware use download firmware guide below for instructions.

Updating to the most recent App is simple. Just delete the App from your phone and reinstall from your App Store, Google Play etc

Note – For 100% performance you need to keep both App and Firmware up to date

For our New C5 Helmet Camera Customers. A quick start guide

We want to make getting to know and using the Innovv C5 Helmet Camera system as easy and enjoyable as possible. We suggest that you follow this quick start guide and take a look at the brief overview video.

Please Pay Particular Attention To

Point 1 – Choose Your SD Card

C5 Helmet Video Installation Video
1. Choose your SD Card

Choose your SD Card carefully. Please purchase a quality and branded SD card that is suitable for use in a dashcamera, to ensure you have no problems. Min of 80mbs class 10 is required. We recommend Integral Cards available in our shop as these are tried and tested. The C5 will take up to a 128gb card. You can expect appx the hours on chart below for each size card.

We suggest not using Sandisk SD card for the Innovv camera systems.

1. It is not suitable for loop dashcam video recording.

2. Sandisk warranty does not cover using for Dashcam use.

Please see below statement from Sandisk.

https://www.sandisk.com/about/legal/warranty/warranty-united-states

Sandisk warranty does not cover use of the Product in connection with the following uses or devices (as determined by SanDisk): (i) normal wear and tear, (ii) video monitoring, security, and surveillance devices, (iii) internet protocol/network cameras, (iv) in-car recording devices/dashboard cameras/black box cameras.

 

 

128GB 19 Hours
64GB 9 Hours
32GB 4 Hours
2. Get the Innovv C5 App

Download the Innovv C5 App to your mobile device, iPad or tablet. Available from App Store or Google Play. You can search INNOVV K2 or use QR Scanner.

Min Requirements

iOS 8.3

Android 5.1

Windows Phone Not Available

3. Install the SD Card
Locate the slot on the DVR and Insert the SD card.
The SD Card will only fit one way up, never force the SD card, just flip it over if it doesn’t easily go into the slot
4. Powering the DVR

The Innovv C5 Helmet Camera is powered via standard USB which means that you decide your powerbank size/hours required rather than being limited by a fitted battery as with all other cameras.

The chart below is guide on how many hours the different size of powerbanks will provide. The C5 DVR draws 1050mah per hour.

If your preference is to connect via your bikes USB then we have thought of that, we suggest you select the 1.8mtr version so you have enough cable to acheive this. Of course this will give you infinate recording time.

If you don’t already have a USB port on your motorbike then no problem just select this when placing your order

Innov C5 Helmet Edition Technical Support

Innov C5 Helmet Edition Technical Support

5. Connect to C5 App

Now to get your DVR connected to your mobile device via WiFi. The green light will be steadily flashing. Go to the settings on you’re your mobile device, select the Innovv C5 wifi and insert the code 12345678. Your mobile device will now be connected to the Innovv DVR and you will get a solid green light. 

If you have any issues with connection to the Innovv C5 Wifi please see below

iOS – Place you mobile device on Airplane/Flight mode and try again

 

With Android mobile devices (especially Samsung S9) you may encounter problems with the Wifi connection. Please follow below instructions to resolve
– Switch your mobile device onto Airplane/Flight Mode
– Enable WLAN to find INNOVV K2 app to connect
Innov C5 Helmet Edition Technical Support
6. SD Card Formatting

No matter what size sd card you are using we suggest that you format the card in the DVR via the C5 App. This will ensure that the DVR and your card are fully synchronised. Once the format is complete you will have a steady flashing red light which means it is recording.

7. Personalise the Settings

Select the Innovv C5 WiFi App that you have downloaded to your mobile device and you will be able to look/change settings review recordings etc. Please see the ‘Get to know your Innovv App’ below for a full tutorial on how it all works. With the C5 Helmet Camera edition we suggest that you switch the G Sensor function OFF as movement will create to many lock down files.

By now you should pretty much be up to speed with the basics of the camera set up and how to use..So all that’s left to do is fully set up the C5 System on your lid.

8. Fitting to the Helmet - Hints and Tips

Now its time to fit the C5 system to your helmet. The fitting is pretty straight forward, just a few hints and tips below. Please read through or watch the tutorial video below

Positioning Lens – Decide upon your preffered location where you would like to locate your lens.. in the UK its generally on the right hand side of your helmet

Lens Angle – Before fully securing the go pro mount to your helmet ensure that you have it set for best field of view. The lens has a 120 degree angle so try to pick the best location to ensure a full field of view. The ‘live’ option on the App is a great tool as you can see live what the lens is seeing and help you fine tune before sticking down.

Securing Lens – Secure the Lens well. Vibration will effect video quality. When placing the lens into the plastic C holder push the lens into front of the holder and not down and over stretch it. BE CAREFUL NOT TO APPLY ANY PRESSURE DIRECTLY ON TO THE LENS GLASS.

Innov C5 Helmet Edition Technical Support

Sticking Go Pro Mount to the Helmet – Of course you need everything to be secure. When sticking the 3m pad, give the surface area a good clean with an alcohol cleaner or wipe. Firmly press on the curved mount but leave for 6 hours before using.

Orientation of Go Pro Mount – Please refer to photo’s on tech spec page for the correct orientation of the Go Pro mount, so its fitted in correct way to succesfully mount the C5 Lens. We suggest that you have the push clip at the bottom so that you have to push it up to remove.

Innov C5 Helmet Edition Technical Support

Removing Lens after Ride – We have designed the plastic lens holder to be very snug in order to secure the lens well. When removing the lens from your helmet after your ride the easiest and quickest method is to release the go pro clip from the curved mount.

 

 

9. Remember the User Guide
For more comprehensive instructions please refer to full ‘ User Guide’ below. We know instructions are probably the last thing you’ll look at but if you skip some of the steps it will slow you down!

Downloads and Guides

i

Full User Manual

Download the latest INNOVV C5 User Manual
DOWNLOAD

i

Get to Know the Innovv C5 App

Information and advice on using the C5 mobile App
DOWNLOAD

Download the Latest C5 Firmware

Handy User Guide on how to update your firmware
DOWNLOAD

INNOVVC5.bin Firmware File
DOWNLOAD

i

SD Card Guide and Formatting

Guide to SD cards and how to ensure in correct format
DOWMLOAD

BUY YOUR INNOVV C5 HELMET CAMERA TODAY WITH ABSOLUTE CONFIDENCE
UK Stock Ready for Fast Delivery. UK Point of contact for support